Privacy Policy
At VetHub Pty Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect any information you provide to us through our website or services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with VetHub:
- Contact Information: Name, phone number, email address, and physical address.
- Business Information: Details about your veterinary clinic, such as the type of equipment and service needs.
- Payment Information: For service transactions (credit card details, billing information).
- Technical Information: IP address, browser type, and cookies to enhance your website experience.
- Communication Records: Any correspondence you send to us, including emails, service requests, and phone conversations.
2. How We Use Your Information
VetHub uses the information collected for:
- Service Fulfillment: To provide, manage, and perform requested services.
- Customer Support: To respond to inquiries, manage bookings, and provide updates about your service requests.
- Payment Processing: To securely process payments for services.
- Improving Our Services: To personalize your experience and improve our offerings.
- Marketing and Communication: To send newsletters, promotions, and service-related information (with the option to opt-out at any time).
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:
- Service Delivery: Third-party technicians or suppliers assisting in service delivery (only when necessary).
- Payment Processing: With payment gateways and financial institutions.
- Legal Compliance: If required by law or to protect the rights and safety of VetHub and others.
4. Data Security
We are committed to ensuring the security of your personal information. We use a combination of technical, administrative, and physical security measures to protect your data from unauthorized access, use, or disclosure. However, no method of data transmission or storage is entirely secure. While we strive to use the best means to protect your information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
VetHub uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and improve your user experience. You can control or delete cookies through your browser settings, but doing so may affect your ability to use certain features of our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to or correction of the personal information we hold about you.
- Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Data Portability: You can request to receive your data in a structured, commonly used format.
7. Third-Party Links
Our website may contain links to external sites not operated by VetHub. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting any personal information.
8. Changes to This Policy
VetHub reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us at:
VetHub Pty Ltd
Phone: 0488 466 466
Email: [email protected]